This Privacy Policy explains how Maison Voyage ("we", "our", "us") collects, uses, stores and protects your personal data when you visit our website, contact us or book a tour. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable French law.
1. Who We Are
Maison Voyage is a private tour guide service based in Paris, France. We operate as an independent professional guide service offering private and group tours in Paris and the surrounding region.
Contact: hello@maisonvoyage.fr
2. What Personal Data We Collect
When you contact us or make a booking, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Number of people in your group
- Tour preferences and special requests
- Payment information (processed securely through third-party platforms)
We do not collect sensitive personal data (such as health information, nationality or passport details) unless strictly necessary for the provision of the service.
3. How We Use Your Data
We use your personal data exclusively for the following purposes:
- To respond to your enquiries and booking requests
- To confirm, manage and deliver your tour
- To send booking confirmations and relevant tour information
- To comply with our legal and contractual obligations
We do not use your data for marketing purposes without your explicit consent. We do not sell, rent or share your personal data with third parties for commercial purposes.
4. Legal Basis for Processing
We process your personal data on the following legal bases under GDPR:
- Contract performance: processing is necessary to fulfil your booking and provide the tour service
- Legitimate interests: to respond to your enquiries and manage our business operations
- Legal obligation: to comply with applicable laws and regulations
5. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Booking information: retained for 5 years for accounting and legal compliance purposes
- Enquiry data (no booking made): deleted within 12 months
After the applicable retention period, your data is securely deleted or anonymised.
6. Third-Party Platforms
If you book through third-party platforms such as Viator or TripAdvisor, your personal data is also subject to those platforms' privacy policies. We encourage you to review their policies directly. We only receive the information necessary to provide your tour.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All communications are conducted via secure channels.
8. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your personal data (subject to legal obligations)
- Right to restriction: to request that we limit processing of your data
- Right to data portability: to receive your data in a structured, commonly used format
- Right to object: to object to processing based on legitimate interests
To exercise any of these rights, please contact us at hello@maisonvoyage.fr. We will respond within 30 days. You also have the right to lodge a complaint with the French data protection authority (CNIL) at www.cnil.fr.
9. Cookies
Our website may use essential cookies to ensure basic functionality. We do not use tracking, advertising or analytics cookies without your consent. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: hello@maisonvoyage.fr